In a fast-growing online market, iForce has demonstrated that it can rapidly scale whilst maintaining the most demanding service levels in Europe. Some key facts:

• Internet shopping is expected to reach £42bn in 2007, equivalent to the turnover of supermarket giant Tesco. The average online shopper will receive 33 parcels this year, that’s more than one parcel every other week. With such high demand, excellent fulfilment and home delivery are critical to success.
• Within a 24hour period on our peak day in the run up to Christmas, iForce packed and despatched 30,000 orders across its 6 e-fulfilment sites.
• In 2006, iForce effectively managed a 180% increase in orders compared to 2005 due to new client acquisition and growth from existing clients.

iForce’s people understand that the accurate fulfilment of every parcel is critical in delighting the demanding online shopper and enhancing our clients’ brand names. iForce has a track record in successfully scaling our clients, some of whom have 100% year on year growth plans. Our flexibility, continual improvement ethos and partnership approach with our clients are also key to our ability to provide an outstanding shopper experience every time.

iForce’s proprietary warehouse management system, SMaRT (Systems Management and Relational Transactions System) enables our Operations team to operate a robust, flexible and fully controlled solution. Additionally, our industry leading Intelligent Routing System (IRS) selects the most appropriate carrier on a best service/least cost basis and is integrated with 10 carriers. For more information please see our Systems Section. All of these systems are developed and managed internally.

As a leading Returns Processing provider, iForce can also effectively handle customer online returns with our ReSCU system (Reverse Stock Control Utility). We are currently processing over 60,000 items per week across our client base.

Upon integration of a new client, iForce has a dedicated integrations team with a proven track record of implementing new clients on time and within budget. Change and risk management is a key focus, as is support beyond ‘Go Live’ to drive continuous improvement.

For more information on our e-fulfilment services please contact us using the details listed in the Contact Us.